Hi Key Steps to Improving the Customer Experience through Business Process Management (BPM).

Hi Key Steps to Improving the Customer Experience through Business Process Management (BPM).

*Competing effectively in today's business world means 

considering broader customer experience issues:

Business Process Management (BPM) is the foundational ingredient you’ll need to bring everything together across brands, venues and channels to deliver a seamless customer experience. Effective BPM combines process improvement techniques with business process automation technology to create ‘systems of co-ordination’ that manage and improve knowledge about ‘what works in work’; and apply this knowledge to directly co-ordinate and measure work in day-to-day business operations.

This whitepaper explores how you can use BPM to deliver a consistency and continuity of service across all customer experience channels and makes it easy for customers to work with you.

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